Advanced Media Technologies partners on digitization of operational maintenance
Manchester, NH; Deerfield Beach, FL; and Palmerton, PA; Feb. 10, 2022 – Nrby, Inc. a leader in dynamic location intelligence for service provider operations, has partnered with Advanced Media Technologies to deploy the Nrby location intelligence platform in Blue Ridge Communications systems, the three companies announced today.
Blue Ridge is leveraging the Nrby platform to optimize performance and customer satisfaction by using SmartPin technology to provide unparalleled visibility into maintenance needs and potential issues requiring resolution. Nrby technology also will be used to support construction crews and contractors in Blue Ridge’s complete fiber to the home (FTTH) rebuild of their cable system.
Nrby’s location intelligence platform is transforming field service, operations, and customer service teams from being reactive to proactive. Nrby gives operations teams automated, 360-degree views of completed and needed maintenance activities, enabling network operators to realize organizational efficiency, decrease operating costs, drive recurring revenue, and increase customer satisfaction.
Advanced Media Technologies, a leading reseller of high-performance products from well-known technology innovators, collaborated with Nrby to design a system that would meet Blue Ridge’s specific needs.
“Ensuring that our subscribers have outstanding broadband is a core part of the Blue Ridge Customer Experience,” said Mark Masenheimer, Vice President, Operations for Blue Ridge Communications. “Nrby and Advanced Media Technologies have created and implemented a solution that keeps us ahead of network concerns, and is helping us plan for the fiber revolution that is now underway.”
“Over the past several years, operators have increased their focus on keeping subscribers connected,” said Ron Miller, Vice President of Customer Success for Nrby. “Working with Advanced Media Technologies, we were able to quickly fulfill Blue Ridge’s vision of digitized processes and intuitive app-based tools that simplify maintenance processes and maximize uptime.”
“While operators have many needs in common, no single approach meets every provider’s requirements,” said Phil Young, Vice President of Sales for Advanced Media Technologies. “The Nrby platform has the flexibility and the customization that allowed us to implement it rapidly and seamlessly into Blue Ridge Communications operational regimen.”
About Blue Ridge Communications
Blue Ridge Communications is a regional Internet, Phone, Home Security and TV provider that serves much of the Poconos area and central Pennsylvania in the United States. For more information, please visit www.brctv.com.
About Advanced Media Technologies
Advanced Media Technologies, Inc. (AMT) is the performance leader among CATV and high-end broadband electronic equipment providers. As a value-added reseller of high-performance products from well-known manufacturers, AMT targets emerging technology applications in broadband and broadcast with a complete line of RF and fiber distribution, video, data, OTT, IPTV, and HDTV products. In addition to providing expert in-house technical support for RF and IP video distribution systems to cable TV companies nationwide, AMT systems integration provides turn-key solutions for digital TV headends, CMTS, and VoIP deployment, as well as design and on-site technical support.
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